Events

Supervision: Bringing the Best Out of People
September 10, room T326, Grayslake campus

In this workshop you will learn:

• Seven critical job performance factors and how they influence employee performance.
• How to motivate your employees and avoid de-motivating them.
• How to provide feedback in a way that encourages, challenges and motivates your team.

Taking the "Work" out of Workplace Emails
October 8, room V336, Southlake campus

In this workshop you will learn how to:

• Format emails invitingly.
• Create subject threads that gain attention.
• Eliminate wrong messages and cut irrelevant text.
• Incorporate proper tone.
• Specify action required.
• Proofread quickly to avoid unnecessary errors.

Presenting Like a Pro
November 11, room T326, Grayslake campus

In this lunch and learn workshop, you will:

• Learn about the three channels of delivery and how they impact your presentation.
• Discover vocal techniques that help you effectively deliver your message.
• Understand how your visual communication helps.

Leadership of a Latino Workforce
September 17, Room T326 at the Grayslake Campus, 19351 West Washington Street, Grayslake.

Designed to help executives, managers and supervisors understand cultural and linguistic approaches, this program provides insights for effectively managing a Latino workforce. Learn about what adjustments to make in your management practices for this growing segment of the labor force including:

• What motivates Latino employees
• Managing the performance of bilingual and bicultural employees
• Understanding the different Latino subcultures
• How to retain and develop your Latino employees
• When, how and why to use Spanish or English in the workplace

This program is being facilitated by Arturo Castro.  Mr. Castro has been a professional facilitator for more than 22 years. His work includes consulting and training assignments for Fortune 500 clients, both in the U.S. and in Latin America, including Marriott, McDonald's and many others. He brings to CLC a unique combination of knowledge and skills, such as organizational development, industry, linguistics and cross-cultural challenges in the workplace.

Establishing A Culture Of Appreciation In The Workplace
(Keys To Recognizing Employees & Growing Business)
October 15, Room T326 at the Grayslake Campus, 19351 West Washington Street, Grayslake.

Major research efforts indicate that the number one reason employees leave organizations is that they don't "feel appreciated".  Turnover is reported as corporate America's "single largest uncalculated expense" with estimates ranging as high as 250% of an employee's annual income to replace them!  Research also indicates that a 5% increase in "employee loyalty" can increase company profits by up to 50%.  This seminar illustrates how a culture of appreciation can lead to significant, bottom-line business results - giving your organization a competitive advantage.  After attending this highly interactive session, you will be able to:

• Better appreciate the relationship between employee recognition and bottom-line business results
• Use four methods to effectively reward and recognize individuals and/or groups
• Incorporate key elements into the recognition experience that significantly optimize its positive impact
• Identity 'tips and trips' associated with reward and recognition